Trying to use Subsurface

[Glenn Drew]

Jef. I have attached the 2 log and memory dump files as requested.

It would appear there is data but it does not appear in Subsurface dive
list!?!

In the meantime I will try again.

Glenn Drew


On Mon, Jun 30, 2014 at 10:48 PM, Jef Driesen <jef at libdivecomputer.org>
wrote:

> On 2014-06-30 08:39, Glenn Drew wrote:
>
>> Hi Jef. I am having problems again getting data off my dive computer and
>> into Subsurface. I try this on an infrequent basis and wonder if I am
>> forgetting something but my reading of the manual makes me think it may be
>> something else.
>>
>> I have attempted 5 downloads and each time the progress bar indicates a
>> download has occurred but nothing shows in the dive list - either when I
>> import to an existing log file (adding more dives) or if I try to download
>> the entire dive computer to a new file. I have tried all the options in
>> the
>> dialogue box but without success.
>> Also I have tried to download the latest version 4.1 but it keeps showing
>> as an incomplete and/or corrupt file (size 38,018KB) and will not execute!
>>
>
> Have you already tried the "Force download of all dives" option?
>
> Can you also try once more with the libdivecomputer log and memory dump
> options enabled? And then send me those two files. Note that with the
> memory dump option enabled no dives will be downloaded. That's normal. This
> will download all data from your dive computer, so that I can have a look
> at it.
>
> Jef
>
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