Trying to use Subsurface

Glenn Drew gdrew96 at
Mon Jun 30 23:25:50 PDT 2014

Jef. I just tried the cable on 2 other usb ports on my laptop and the
download worked successfully on the last one. I must remember this. I was
not aware there was any difference in the ports.
Thank you for your time.
Can you suggest any help in downloading the latest version as requested in
my previous email?

Glenn Drew

On Tue, Jul 1, 2014 at 12:51 PM, Glenn Drew <gdrew96 at> wrote:

> Jef. I have attached the 2 log and memory dump files as requested.
> It would appear there is data but it does not appear in Subsurface dive
> list!?!
> In the meantime I will try again.
> Glenn Drew
> On Mon, Jun 30, 2014 at 10:48 PM, Jef Driesen <jef at>
> wrote:
>> On 2014-06-30 08:39, Glenn Drew wrote:
>>> Hi Jef. I am having problems again getting data off my dive computer and
>>> into Subsurface. I try this on an infrequent basis and wonder if I am
>>> forgetting something but my reading of the manual makes me think it may
>>> be
>>> something else.
>>> I have attempted 5 downloads and each time the progress bar indicates a
>>> download has occurred but nothing shows in the dive list - either when I
>>> import to an existing log file (adding more dives) or if I try to
>>> download
>>> the entire dive computer to a new file. I have tried all the options in
>>> the
>>> dialogue box but without success.
>>> Also I have tried to download the latest version 4.1 but it keeps showing
>>> as an incomplete and/or corrupt file (size 38,018KB) and will not
>>> execute!
>> Have you already tried the "Force download of all dives" option?
>> Can you also try once more with the libdivecomputer log and memory dump
>> options enabled? And then send me those two files. Note that with the
>> memory dump option enabled no dives will be downloaded. That's normal. This
>> will download all data from your dive computer, so that I can have a look
>> at it.
>> Jef
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