Frequent cloud storage authentication errors with Subsurface 4.5.6 (desktop)

Sun Aug 14 06:48:38 PDT 2016

I did some testing for the latest release for the iOS app and had to edit multiple dives. Every time I tried to save to the cloud, I’m getting the attached error. 

It takes me 3 to 4 times to save the log to the cloud. Is there anyway I can enable (or find) a log file on my Mac to help you to determine what might be causing this issue? My internet connection is fast (200 down, 20 up) and stable.

Martin

> Op 29 jul. 2016, om 16:22 heeft Adric Norris <landstander668 at gmail.com> het volgende geschreven:
> 
> [To the list this time]
> 
> I almost always hit this on the initial save, but if I followup with either Save or Save to cloud storage it usually completes without error eventually... this often requires 3 or 4 tries.
> 
> On Fri, Jul 29, 2016 at 9:18 AM, Adric Norris <landstander668 at gmail.com <mailto:landstander668 at gmail.com>> wrote:
> I almost always hit this on the initial save, but if I followup with either Save or Save to cloud storage it usually completes without error eventually... this often requires 3 or 4 tries.
> 
> On Fri, Jul 29, 2016 at 8:54 AM, Martin de Weger <martin at reef-it.nl <mailto:martin at reef-it.nl>> wrote:
> Actually, I have this issue as well. It looks to me there are issues if you press save multiple times. I haven’t reported it myself since I’m not diving a lot at the moment (unfortunately) and I can upload my dives if I either am patient and wait for the sync to complete or press safe multiple times. 
> 
> My connection is working fine with all other applications, it looks like the problem is isolated to Subsurface.
> 
> Regards,
> 
> Martin de Weger
> 
>> Op 29 jul. 2016, om 15:49 heeft Adric Norris <landstander668 at gmail.com <mailto:landstander668 at gmail.com>> het volgende geschreven:
>> 
>> Recently took a cross-country dive trip, and had a chance to test a bit more. Sadly, I seem to be able to reproduce the issue very reliably... multiple Subsurface cloud accounts, multiple platforms (Linux, Mac, and Windows), and several different home networks and underlying ISPs (none of which exhibit any problems with other applications). Nothing makes any difference... the problem occurs effectively every time.
>> 
>> I'm honestly surprised that no one else seems to be encountering this behaviour. From what I can see it occurs with virtually any attempt to save when using cloud storage, regardless of network quality and latency.
>> 
>> On Tue, Jul 12, 2016 at 8:25 PM, Adric Norris <landstander668 at gmail.com <mailto:landstander668 at gmail.com>> wrote:
>> Is anyone else frequently seeing the following error when saving changes?
>> 
>> Authentication to cloud storage failed.
>> Cannot sync with cloud server, working with offline copy.
>> 
>> While this sometimes seems to be legitimate, often the error is displayed even though the changes appear to have been saved successfully. For example I'll change the Notes text for a recent dive and save (File -> Save), which triggers the error. I then look it up my dives on https://cloud.subsurface-divelog.org <https://cloud.subsurface-divelog.org/>, and (frequently, but not always) find that the changed text is indeed present. Attempting to save multiple times in a row or choosing "Save to cloud storage" will sometimes complete without error, but it's very inconsistent.
>> 
>> This has been going on for awhile but I'd been assuming it was an issue with my home network, or notebook installation... I'm running Ubuntu 16.04 (Xenial), with Subsurface installed from the PPA. However I recently upgraded Subsurface (from either 4.5.2 or 4.5.3, IIRC) on my sister's macbook while we were visiting family, and she encountered the same stream of errors when saving her first new dive... we ended up trying to save about 4 times, before being confident all was well. Since the notebook, OS, and network were all different, I now believe this to be a more general issue.
>> 
>> Any idea how I can help to troubleshooting the issue? I'm happy to do whatever I can, but am not really sure where to begin.
>> 
>> Thanx!
>> 
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