Frequent cloud storage authentication errors with Subsurface 4.5.6 (desktop)

[Sander M. Kleijwegt]

I got the same thing, just not reliably enough to file a bug. But saving is definitely a gamble on whether you get an error or not. I have seen a couple of time that the cloud is updated even though I get the failed message.

Best regards,
Sander

On Jul 29, 2016 3:50 PM, Adric Norris <landstander668 at gmail.com> wrote:
Recently took a cross-country dive trip, and had a chance to test a bit more. Sadly, I seem to be able to reproduce the issue very reliably... multiple Subsurface cloud accounts, multiple platforms (Linux, Mac, and Windows), and several different home networks and underlying ISPs (none of which exhibit any problems with other applications). Nothing makes any difference... the problem occurs effectively every time.

I'm honestly surprised that no one else seems to be encountering this behaviour. From what I can see it occurs with virtually any attempt to save when using cloud storage, regardless of network quality and latency.

On Tue, Jul 12, 2016 at 8:25 PM, Adric Norris <landstander668 at gmail.com<mailto:landstander668 at gmail.com>> wrote:
Is anyone else frequently seeing the following error when saving changes?

Authentication to cloud storage failed.
Cannot sync with cloud server, working with offline copy.

While this sometimes seems to be legitimate, often the error is displayed even though the changes appear to have been saved successfully. For example I'll change the Notes text for a recent dive and save (File -> Save), which triggers the error. I then look it up my dives on https://cloud.subsurface-divelog.org, and (frequently, but not always) find that the changed text is indeed present. Attempting to save multiple times in a row or choosing "Save to cloud storage" will sometimes complete without error, but it's very inconsistent.

This has been going on for awhile but I'd been assuming it was an issue with my home network, or notebook installation... I'm running Ubuntu 16.04 (Xenial), with Subsurface installed from the PPA. However I recently upgraded Subsurface (from either 4.5.2 or 4.5.3, IIRC) on my sister's macbook while we were visiting family, and she encountered the same stream of errors when saving her first new dive... we ended up trying to save about 4 times, before being confident all was well. Since the notebook, OS, and network were all different, I now believe this to be a more general issue.

Any idea how I can help to troubleshooting the issue? I'm happy to do whatever I can, but am not really sure where to begin.

Thanx!

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