Frequent cloud storage authentication errors with Subsurface 4.5.6 (desktop)

Adric Norris landstander668 at
Mon Sep 19 09:48:45 PDT 2016

I added a number of additional dives to my log over the weekend, and every
single attempt to save resulted in the "Authentication to cloud storage
failed" error. Checking strongly
implied that the data was saved successfully, but since I couldn't be sure
that all of the details were included (as the website doesn't display
everything) I would then followup with *Save to cloud storage*... a minimum
of 2 attempts was required in each case, before I was able to get a "clean"
save. The network was solid and fast, and no other applications were
encountering any issues.

I don't mean to be a downer (and I fully understand that I'm not owed
anything here), but it seems to me that this bug should be worth a point
release. I've recommended Subsurface to several people, and the "ignore any
save errors... it's a known issue, and likely - but not definitively - a
false alarm" discussion gets awkward rather quickly.

On Tue, Jul 12, 2016 at 8:25 PM, Adric Norris <landstander668 at>

> Is anyone else frequently seeing the following error when saving changes?
> Authentication to cloud storage failed.
> Cannot sync with cloud server, working with offline copy.
> While this sometimes seems to be legitimate, often the error is displayed
> even though the changes appear to have been saved successfully. For example
> I'll change the Notes text for a recent dive and save (File -> Save), which
> triggers the error. I then look it up my dives on
>, and (frequently, but not always)
> find that the changed text is indeed present. Attempting to save multiple
> times in a row or choosing "Save to cloud storage" will sometimes complete
> without error, but it's very inconsistent.
> This has been going on for awhile but I'd been assuming it was an issue
> with my home network, or notebook installation... I'm running Ubuntu 16.04
> (Xenial), with Subsurface installed from the PPA. However I recently
> upgraded Subsurface (from either 4.5.2 or 4.5.3, IIRC) on my sister's
> macbook while we were visiting family, and she encountered the same stream
> of errors when saving her first new dive... we ended up trying to save
> about 4 times, before being confident all was well. Since the notebook, OS,
> and network were all different, I now believe this to be a more general
> issue.
> Any idea how I can help to troubleshooting the issue? I'm happy to do
> whatever I can, but am not really sure where to begin.
> Thanx!

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