Next release [was Re: Frequent cloud storage authentication errors with Subsurface 4.5.6 (desktop)]

John Smith noseygit at
Tue Sep 20 09:00:02 PDT 2016

Running 4.5.2-1600 on Windows 10

The SHARE ON button goes blue in clicking but doesn't open a window.

Every time I try to import a csv file from my ccr using the import log files, subsurface crashes.

Language always shows Bulgarian rather than English.

If you do anything on the language page, it always gives a 'to use new language' message even if you are changing time settings.

What does the greyed out 'take cloud storage online' in the file menu do?

Sent from my iPad

On 19 Sep 2016, at 18:21, Dirk Hohndel <dirk at<mailto:dirk at>> wrote:

I completely agree with you. We should make a new release.
It's all a matter of how much time I have to spend on Subsurface.

I think the current daily is quite stable and usable (and it has the cloud
storage authentication errors fixed). But I'm not convinced that it has
received enough testing - especially the changes to the preferences.

So if people could really take it through its paces and report issues
here and on trac - that would help.

Here's a specific request for testing:

Go through the preferences. Check whether "Apply" does the right
thing. Check whether "Cancel" does the right thing. Check if the
settings gets remembered correctly if you exit  and restart the app.

Test downloading from divecomputers. Via cable, via Bluetooth.
Test FB integration.
Test the dive planner.
Read the user manual and point our discrepancies.

There is a LOT everyone can do to help make a release happen.


On Sep 19, 2016, at 9:48 AM, Adric Norris <landstander668 at<mailto:landstander668 at>> wrote:

I added a number of additional dives to my log over the weekend, and every single attempt to save resulted in the "Authentication to cloud storage failed" error. Checking strongly implied that the data was saved successfully, but since I couldn't be sure that all of the details were included (as the website doesn't display everything) I would then followup with Save to cloud storage... a minimum of 2 attempts was required in each case, before I was able to get a "clean" save. The network was solid and fast, and no other applications were encountering any issues.

I don't mean to be a downer (and I fully understand that I'm not owed anything here), but it seems to me that this bug should be worth a point release. I've recommended Subsurface to several people, and the "ignore any save errors... it's a known issue, and likely - but not definitively - a false alarm" discussion gets awkward rather quickly.

On Tue, Jul 12, 2016 at 8:25 PM, Adric Norris <landstander668 at<mailto:landstander668 at>> wrote:
Is anyone else frequently seeing the following error when saving changes?

Authentication to cloud storage failed.
Cannot sync with cloud server, working with offline copy.

While this sometimes seems to be legitimate, often the error is displayed even though the changes appear to have been saved successfully. For example I'll change the Notes text for a recent dive and save (File -> Save), which triggers the error. I then look it up my dives on<>, and (frequently, but not always) find that the changed text is indeed present. Attempting to save multiple times in a row or choosing "Save to cloud storage" will sometimes complete without error, but it's very inconsistent.

This has been going on for awhile but I'd been assuming it was an issue with my home network, or notebook installation... I'm running Ubuntu 16.04 (Xenial), with Subsurface installed from the PPA. However I recently upgraded Subsurface (from either 4.5.2 or 4.5.3, IIRC) on my sister's macbook while we were visiting family, and she encountered the same stream of errors when saving her first new dive... we ended up trying to save about 4 times, before being confident all was well. Since the notebook, OS, and network were all different, I now believe this to be a more general issue.

Any idea how I can help to troubleshooting the issue? I'm happy to do whatever I can, but am not really sure where to begin.


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