RATIO iX3M DEEP computers compatibility and connection/configuration problem

Sun Aug 20 01:58:31 PDT 2017

Good day everybody,

I did few experiments today.
2 different MacBooks, different Os.
Sub was same 4.6.4 from “downloads” (unable to run that test version due to immediate crash on both Mac).
DC- iX3M DEEP GPS
See files self-explanatory.

On both Mac I tried: Cable and BT.
BT shows “connected” once you try to connect via Sub.
No much difference in symptoms via cable (I was switching off BT and tried to connect to USB0 port).

Of course DC configuration does not work.
If you try to import log, there are some small difference between computers.
On one Mac it is just error, on another insufficient privileges.

I suggest compatibility with Dive systems computers to be removed from compatible DC list.
Clearly nothing even close to compatibility we have at the moment.

Do you need any help with Ratio? Recently they issue update and it may generate a problems.
To what I see on iX3M DEEP its 4.0.26/013 OS (updated).

Please guide me how to help further?

kind regards
Gregory

On 19 Aug, 2017, at 18:00, Benjamin <nystire at gmail.com> wrote:

> So, after a few trials, I'm getting the following in the subsurface.log file:
> INFO: Open: name=00:13:43:0C:56:29
> 
> ERROR: Failed to open the serial port. [in ../../src/shearwater_common.c:46 (shearwater_common_open)]
> 
> Currently running Macos 10.13 Beta (17A344b) (updated since my last email). Running Subsurface 4.6.4-709-gd77de11a1d2e from the "test" folder on the offical download site.
> 
> When using the latest version from the git server, compiling against Qt 5.9.1 using the -build-deps switch, I get the exact same error in the log file.
> 
> I'm lost as to how to proceed from here :(
> 
> 
> 
> Benjamin
> 
> 
> On 18 August 2017 at 09:32, Benjamin <nystire at gmail.com> wrote:
> Good morning
> I just checked with the latest version in test (709), and on Macos version 10.13 Beta (17A330h), I still get the "Insufficient permissions" when trying to download from my Petrel 2.
> I'll do another download with a log later on today and hopefully will be able to say something slightly more useful than my current "I can't see what is wrong"
> Benjamin
> 
> On 18 August 2017 at 03:04, Gregory Sin <uranicus at gmail.com> wrote:
> Dear Robert,
> 
> I tried last version Subsurface-4.6.4-709-gd77de11a1d2e , but it crashes on startup, see screen attached.
> Was no such things with 4.6.4 release.
> 
> Can you help?  Please.
> 
> thanks
> Gregory
> 
> On 16 Aug, 2017, at 16:32, Robert Helling <helling at atdotde.de> wrote:
> 
>> Gregory,
>> 
>>> On 16. Aug 2017, at 10:15, Gregory Sin <uranicus at gmail.com> wrote:
>>> 
>>> Dear Miika, gentlemen
>>> 
>>> Actually here is 2 problems.
>>> One is no connectivity with DEEP (via BT or USB) and second is lack of configuration functionality for iX3M computers.
>>> 
>>> May be I can start from main problem- connectivity.
>>> 
>>> Mac 10.9.5
>>> iX3M DEEP Gps APOS 4.0.26/013 (works well with Ratio SW via USB).
>>> 
>>> CONNECTIVITY
>>> 
>>> Perhaps screens saying more than words.
>>> In case of BT, Mac and DEEP are paired and connected.
>>> In case of USB you can see USB0 interface availability.
>>> Of course computer is in PC mode and showing CONNECTED in case of BT.
>> 
>> The problem is that the error message about „Insufficient privileges“ actually only means „there is a problem, I cannot talk to the device“. But we recently fixed some problems regarding BT connectivity on Macs (which at least solved a problem for my mac talking to an OSTC), so unless you are already doing that, you should try with the latest version from http://subsurface-divelog.org/downloads/test/
>> 
>>> 
>>> CONFIGURATION
>>> 
>>> To my understanding this feature not yet implemented?
>>> At least computer is not visible (USB/BT) on that screen.
>>> Any attempt to press CONNECT button returned w/o any reaction.
>>> 
>>> Last week I was asking if SS and RATIO can be used together, I think Robert said it is ok.
>>> Appreciate if you may guide me what went wrong on my side. I will follow.
>>> 
>>> Please accept my thanks for your kind effort and time.
>> 
>> Indeed, configuring dive computers in Subsurface is so far only implemented for OSTCs and Suuntos (as you can see from the device selection on the left).
>> 
>> Best
>> Robert
>> 
> 
> 
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> 
> 
> 

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