Contact for HELP!

[Dave Norton]

My apology!   I thought your name on the message was Dick . . . now I see it is Dirk!  Didn’t have my good computer glasses on  . . . 

 

 

 

Dave Norton

 

From: Dirk Hohndel [mailto:dirk at hohndel.org] 
Sent: Sunday, August 05, 2018 5:37 PM
To: subsurface List; davephx at cox.net
Subject: Fwd: RE: Contact for HELP!

 

No idea. Can someone else try to help him?

And yeah, I realize, I'm often a bit of an ass, but calling me a Dick seems a bit rude...

/D

  _____  

From: Dave Norton <Davephx at cox.net>
Sent: August 5, 2018 5:09:29 PM PDT
To: 'Dirk Hohndel' <dirk at hohndel.org>
Subject: RE: Contact for HELP!

 

Thanks Dick, but . . . . 

 

I’ve turned off everything I can find in Windows that would block software installs and it still will not install.  It downloads just fine, but will not install.  All I get is a series of error messages . . .   I don’t get announcements so don’t know anything about the User Forum. . . 

 

Everything worked fine on the current version I have but now the software will not recognize the Cobalt and it insists on a COM3 connection . . . .  all the Cobalt has is a USB connection so how to I overcome that?  Atomic tech support has always recommended your software over theirs and of course, I have about 200 dives all logged nicely . . . . but can’t seem to add more.

 

Suggestions?

 

Dave Norton

 

From: Dirk Hohndel [mailto:dirk at hohndel.org] 
Sent: Sunday, August 05, 2018 2:16 PM
To: Dave Norton
Cc: Subsurface Mailing List
Subject: Re: Contact for HELP!

 

Dave,

 

I'm sorry our software is " VERY frustrating" 

I have no idea why Windows is blocking the download, you'll have to disable whatever tool does that - this isn't something that we control.

Every announcement of Subsurface contains a link to our User Forum - not sure why you think that's hard to find.

As to why the Cobalt 2 isn't recognized anymore, also hard to guess without more information. Did this work with 4.7.6 in the past? If yes, then this isn't caused by Subsurface. If it was with a previous version of Subsurface, then consider going back to that version to see if it still works.

 

/D

 

 

On Aug 5, 2018, at 1:59 PM, Dave Norton <Davephx at cox.net> wrote:

 

Guys,

 

I’ve got V.4.7.6 and have tried to download the new version and it consistently FAILS!  Windows is blocking it for security issues with the certificate or something.  I also have NO interest in signing up for GitHub or whatever that is – all I want to do is download the latest software version and download dives from my computer!   My current version of the software has hundreds of dives in it already but . . . the software refuses to recognize my same Atomic Cobalt 2 that put many of the dives there!  It also insists on a COM3 connection – the Cobalt ONLY has a USB connection.

 

Please tell me how I can get the software update AND how to get the software to recognize my Cobalt again!  Finding your contact information is nearly impossible on your site – please make it easier!   This is VERY frustrating . . . . 

 

 

Dave Norton

 

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-- 
>From my phone

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