Subsurface 4.7.6 Not Starting On OS X 10.9.5

[Charles Hochhauser]

Hi Dirk:

I hate to be a pain but I am having an issue importing dives from my
Shearwater computers.  The attempted import documented below is a Petrel
(model 1) from which I have no trouble importing into Shearwater Desktop.
I am running Subsurface 4.7.6 which I installed this week on a Macbook Pro
Mid 2009 with Mac OS X 10.11.6 (El Capitan), all patches are installed.

Here is a screenshot of the error message along with the import parameters:



The contents of the log file are below, it is also attached:

Subsurface: v4.7.6, built with libdivecomputer
v0.7.0-devel-Subsurface-branch (8ae735a4d70307ebe2a42d315697f02ce71dbe88)
ERROR: Failed to open the serial port. [in
/Users/hohndel/src/subsurface/libdivecomputer/src/shearwater_common.c:46
(shearwater_common_open)]


I have been able to import dives from my Oceanic VT4 via its USB cable into
Subsurface without any issue.  I also have a Shearwater Perdix which uses
Low Energy Bluetooth so I have to use the dongle that came with the
Perdix.  I was able to get the Perdix to connect 1 time but have not had
any luck connecting after that.

Please let me know what I am doing wrong.

Thank you,

Charles


On Mon, Jan 8, 2018 at 1:04 PM, Dirk Hohndel <dirk at hohndel.org> wrote:

> No, you didn't.
>
> Thanks for pointing this out, I just fixed our website to no longer claim
> that MacOS 10.9 (and to my surprise in some outdated translations, 10.7)
> are supported.
>
> /D
>
> On Jan 8, 2018, at 9:54 AM, Charles Hochhauser <chochhau at gmail.com> wrote:
>
> Or I misread the requirements.
>
> Charles
>
> On Mon, Jan 8, 2018 at 12:21 PM, Dirk Hohndel <dirk at hohndel.org> wrote:
>
>> Oops, do we have the wrong info on the web?
>> I'll take a look. Sorry about that
>>
>> /D
>>
>>
>> On January 8, 2018 8:56:01 AM PST, Charles Hochhauser <chochhau at gmail.com>
>> wrote:
>>>
>>> Hi Dirk:
>>>
>>> I appreciate you getting back to me.  I upgraded to the highest OS X
>>> this Macbook will support, 10.11.6, this morning and Subsurface came up.
>>> You may want to update the Subsurface minimum requirements for Mac OS X.
>>>
>>> Thank you,
>>>
>>> Charles
>>>
>>>
>>> On Mon, Jan 8, 2018 at 10:39 AM, Dirk Hohndel <dirk at hohndel.org> wrote:
>>>
>>>> Apple makes it really hard to support older versions of MacOS. Even
>>>> though 10.10 has only been available for a little over three years, some of
>>>> the underlying libraries that we rely on no longer work with 10.9 and
>>>> earlier.
>>>>
>>>> Subsurface 4.6.4 worked on older versions of MacOS (10.8 & 10.9), but
>>>> the 4.7 series all require 10.10 or newer.
>>>>
>>>> /D
>>>>
>>>> On Jan 7, 2018, at 1:44 PM, Charles Hochhauser <chochhau at gmail.com>
>>>> wrote:
>>>>
>>>> Hi All:
>>>>
>>>> I am new to Subsurface.  I recently downloaded version 4.7.6 and tried
>>>> to run Subsurface for the very first time.  I have a Macbook Pro with OS X
>>>> 10.9.5. My understanding is that Subsurface should run on MAC OS 10.9 and
>>>> newer.
>>>>
>>>> When I start Subsurface a popup with the following message appears:
>>>>
>>>> *Subsurface cannot be opened because of a problem.  *
>>>>
>>>> Check with the developer to make sure Subsurface works with this
>>>> version of OS X. You may need to reinstall the application. Be sure to
>>>> install any available updates for the application and OS X.
>>>>
>>>> Click Report to see more detailed information and send a report to
>>>> Apple.
>>>>
>>>>
>>>> OS X is patched up to date.  Please tell me what I am doing wrong or
>>>> how to correct/get around this error.
>>>>
>>>> Thank you,
>>>>
>>>> Charles
>>>>
>>>> _______________________________________________
>>>> subsurface mailing list
>>>> subsurface at subsurface-divelog.org
>>>> http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface
>>>>
>>>>
>>>>
>>>
>> --
>> from my phone.
>>
>
>
>
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