Subsurface 4.7.6 Not Starting On OS X 10.9.5

[Jan Mulder]

Not sure it is related to your case but see:

https://github.com/Subsurface-divelog/subsurface/issues/1002

There is a bug in 4,7,6 that might explain your issue. In the 1002 
github issue is the following workaround:

When going to the "remote Bluetooth device selection" screen first, 
selecting the DC and save it, and then back at the download screen, the 
download succeeds. Or just manually type in the BT address without the 
name padding.

--jan



On 09-01-18 17:11, Charles Hochhauser wrote:
> Hi Dirk:
> 
> I hate to be a pain but I am having an issue importing dives from my 
> Shearwater computers.  The attempted import documented below is a Petrel 
> (model 1) from which I have no trouble importing into Shearwater 
> Desktop.  I am running Subsurface 4.7.6 which I installed this week on a 
> Macbook Pro Mid 2009 with Mac OS X 10.11.6 (El Capitan), all patches are 
> installed.
> 
> Here is a screenshot of the error message along with the import parameters:
> 
> 
> 
> The contents of the log file are below, it is also attached:
> 
>     Subsurface: v4.7.6, built with libdivecomputer
>     v0.7.0-devel-Subsurface-branch
>     (8ae735a4d70307ebe2a42d315697f02ce71dbe88)
>     ERROR: Failed to open the serial port. [in
>     /Users/hohndel/src/subsurface/libdivecomputer/src/shearwater_common.c:46
>     (shearwater_common_open)]
> 
> 
> I have been able to import dives from my Oceanic VT4 via its USB cable 
> into Subsurface without any issue.  I also have a Shearwater Perdix 
> which uses Low Energy Bluetooth so I have to use the dongle that came 
> with the Perdix.  I was able to get the Perdix to connect 1 time but 
> have not had any luck connecting after that.
> 
> Please let me know what I am doing wrong.
> 
> Thank you,
> 
> Charles
> 
> 
> On Mon, Jan 8, 2018 at 1:04 PM, Dirk Hohndel <dirk at hohndel.org 
> <mailto:dirk at hohndel.org>> wrote:
> 
>     No, you didn't.
> 
>     Thanks for pointing this out, I just fixed our website to no longer
>     claim that MacOS 10.9 (and to my surprise in some outdated
>     translations, 10.7) are supported.
> 
>     /D
> 
>>     On Jan 8, 2018, at 9:54 AM, Charles Hochhauser <chochhau at gmail.com
>>     <mailto:chochhau at gmail.com>> wrote:
>>
>>     Or I misread the requirements.
>>
>>     Charles
>>
>>     On Mon, Jan 8, 2018 at 12:21 PM, Dirk Hohndel <dirk at hohndel.org
>>     <mailto:dirk at hohndel.org>> wrote:
>>
>>         Oops, do we have the wrong info on the web?
>>         I'll take a look. Sorry about that
>>
>>         /D
>>
>>
>>         On January 8, 2018 8:56:01 AM PST, Charles Hochhauser
>>         <chochhau at gmail.com <mailto:chochhau at gmail.com>> wrote:
>>
>>             Hi Dirk:
>>
>>             I appreciate you getting back to me.  I upgraded to the
>>             highest OS X this Macbook will support, 10.11.6, this
>>             morning and Subsurface came up.  You may want to update
>>             the Subsurface minimum requirements for Mac OS X.
>>
>>             Thank you,
>>
>>             Charles
>>
>>             On Mon, Jan 8, 2018 at 10:39 AM, Dirk Hohndel
>>             <dirk at hohndel.org <mailto:dirk at hohndel.org>> wrote:
>>
>>                 Apple makes it really hard to support older versions
>>                 of MacOS. Even though 10.10 has only been available
>>                 for a little over three years, some of the underlying
>>                 libraries that we rely on no longer work with 10.9 and
>>                 earlier.
>>
>>                 Subsurface 4.6.4 worked on older versions of MacOS
>>                 (10.8 & 10.9), but the 4.7 series all require 10.10 or
>>                 newer.
>>
>>                 /D
>>
>>>                 On Jan 7, 2018, at 1:44 PM, Charles Hochhauser
>>>                 <chochhau at gmail.com <mailto:chochhau at gmail.com>> wrote:
>>>
>>>                 Hi All:
>>>
>>>                 I am new to Subsurface.  I recently downloaded
>>>                 version 4.7.6 and tried to run Subsurface for the
>>>                 very first time.  I have a Macbook Pro with OS X
>>>                 10.9.5. My understanding is that Subsurface should
>>>                 run on MAC OS 10.9 and newer.
>>>
>>>                 When I start Subsurface a popup with the following
>>>                 message appears:
>>>
>>>                     *Subsurface cannot be opened because of a problem. *
>>>
>>>                     Check with the developer to make sure Subsurface
>>>                     works with this version of OS X. You may need to
>>>                     reinstall the application. Be sure to install any
>>>                     available updates for the application and OS X.
>>>
>>>                     Click Report to see more detailed information and
>>>                     send a report to Apple.
>>>
>>>
>>>                 OS X is patched up to date.  Please tell me what I am
>>>                 doing wrong or how to correct/get around this error.
>>>
>>>                 Thank you,
>>>
>>>                 Charles
>>>
>>>                 _______________________________________________
>>>                 subsurface mailing list
>>>                 subsurface at subsurface-divelog.org
>>>                 <mailto:subsurface at subsurface-divelog.org>
>>>                 http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface
>>>                 <http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface>
>>
>>
>>
>>         -- 
>>         from my phone.
>>
>>
> 
> 
> 
> 
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