cloud password

[Dirk Hohndel]

On Windows you can do the following:

- start Subsurface, try synchronizing with the cloud (i.e., reproduce the error)
- quit Subsurface
- find two files subsurface_out.log and subsurface_err.log in AppData\Roaming\Subsurface\

Attach these to files to a response to this message

/D

> On Jan 26, 2020, at 2:17 AM, divemasterjaap at ziggo.nl wrote:
> 
> Not really now what you mean with “run from a terminal”
> Tried a lot of things, deleting subsurface, restart windows, create new log file.
> Nothing helps, keeps the same problem.
> Trying to connect with cloud, successful. Synchronizing gives error.
> On my android, subsurface deleted, installed again, connection cloud successful, reading dives successful.
> So “only” on my desktop (W10) it fails synchronizing.
>  
>  
> Groet,
> Jaap Pinkster +31630530191
> NOB member: # 9011509
> Instr. # 4516
> Duikvereniging Platax 
>  
>  
> From: Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org>> 
> Sent: 26 January 2020 01:58
> To: divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>; Subsurface Mailing List <subsurface at subsurface-divelog.org <mailto:subsurface at subsurface-divelog.org>>
> Subject: Re: cloud password
>  
> It's hard for me to provide individual support for every user, so I'm copying the developer list in order for other developer to be able to comment as well.
>  
> This looks like an issue with creating the local cache of the cloud storage on your computer.
>  
> Can you run Subsurface from a terminal, replicate the error, capture the output, and send this to us?
>  
> Thanks
>  
> /D
> 
> 
>> On Jan 25, 2020, at 1:13 AM, <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> wrote:
>>  
>> Hi, Thnks for support, unfortunately I still have problems with saving/opening the divelogfile from the cloud.
>> See att. 
>> 1 , after saving the file I get the error as shown in “save error ssrf”
>> 2 , while opening the file I get the error as shown in “open error ssrf”
>> Any idea ?
>>  
>>  
>> Groet,
>> Jaap Pinkster +31630530191
>> NOB member: # 9011509
>> Instr. # 4516
>> Duikvereniging Platax 
>>  
>>  
>> From: Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org>> 
>> Sent: 22 January 2020 18:29
>> To: divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>
>> Subject: Re: cloud password
>>  
>> You can reset your password here: https://cloud.subsurface-divelog.org/passwordreset <https://cloud.subsurface-divelog.org/passwordreset>
>> 
>> 
>> 
>>> On Jan 21, 2020, at 4:10 AM, <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> wrote:
>>>  
>>> Just discovered Subsurface programma, works fine, looks good,
>>> After creating cloud account, with this email address, I got a pincode, however I forgot the used password, could you reset that for me ?
>>> Thnks in advance,
>>>  
>>> Groet,Regards,
>>> Jaap Pinkster +31630530191
>>> NOB member: # 9011509
>>> Instr. # 4516
>>> Duikvereniging Platax 
>>  
> 
>  

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