cloud password

[Dirk Hohndel]

Under the File menu (sorry, not sure what that's called in the Dutch localization) there should be an entry to ensure that the cloud storage is actually online (I think that's "Cloud opslag online")
Is that checked?

/D

> On Jan 27, 2020, at 3:47 AM, <divemasterjaap at ziggo.nl> <divemasterjaap at ziggo.nl> wrote:
> 
> Now, I first imported a new file (from divinglog), and tried to store it at the cloud.
> On the screen I saw a message saying that a local cache was created.
> But I cannot load the dive log file from the cloud.:-(
>  
>  
> Groet,
> Jaap Pinkster +31630530191
> NOB member: # 9011509
> Instr. # 4516
> Duikvereniging Platax 
>  
>  
> From: divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> 
> Sent: 27 January 2020 12:34
> To: 'Dirk Hohndel' <dirk at hohndel.org <mailto:dirk at hohndel.org>>
> Cc: 'Subsurface Mailing List' <subsurface at subsurface-divelog.org <mailto:subsurface at subsurface-divelog.org>>
> Subject: RE: cloud password
>  
> Here are the requested files attached.
> Hope will do !
>  
> Groet,
> Jaap Pinkster +31630530191
> NOB member: # 9011509
> Instr. # 4516
> Duikvereniging Platax 
>  
>  
> From: Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org>> 
> Sent: 27 January 2020 00:35
> To: divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>
> Cc: Subsurface Mailing List <subsurface at subsurface-divelog.org <mailto:subsurface at subsurface-divelog.org>>
> Subject: Re: cloud password
>  
> On Windows you can do the following:
>  
> - start Subsurface, try synchronizing with the cloud (i.e., reproduce the error)
> - quit Subsurface
> - find two files subsurface_out.log and subsurface_err.log in AppData\Roaming\Subsurface\
>  
> Attach these to files to a response to this message
>  
> /D
>  
> 
>> On Jan 26, 2020, at 2:17 AM, divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> wrote:
>>  
>> Not really now what you mean with “run from a terminal”
>> Tried a lot of things, deleting subsurface, restart windows, create new log file.
>> Nothing helps, keeps the same problem.
>> Trying to connect with cloud, successful. Synchronizing gives error.
>> On my android, subsurface deleted, installed again, connection cloud successful, reading dives successful.
>> So “only” on my desktop (W10) it fails synchronizing.
>>  
>>  
>> Groet,
>> Jaap Pinkster +31630530191
>> NOB member: # 9011509
>> Instr. # 4516
>> Duikvereniging Platax 
>>  
>>  
>> From: Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org>> 
>> Sent: 26 January 2020 01:58
>> To: divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>; Subsurface Mailing List <subsurface at subsurface-divelog.org <mailto:subsurface at subsurface-divelog.org>>
>> Subject: Re: cloud password
>>  
>> It's hard for me to provide individual support for every user, so I'm copying the developer list in order for other developer to be able to comment as well.
>>  
>> This looks like an issue with creating the local cache of the cloud storage on your computer.
>>  
>> Can you run Subsurface from a terminal, replicate the error, capture the output, and send this to us?
>>  
>> Thanks
>>  
>> /D
>> 
>> 
>> 
>>> On Jan 25, 2020, at 1:13 AM, <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> wrote:
>>>  
>>> Hi, Thnks for support, unfortunately I still have problems with saving/opening the divelogfile from the cloud.
>>> See att. 
>>> 1 , after saving the file I get the error as shown in “save error ssrf”
>>> 2 , while opening the file I get the error as shown in “open error ssrf”
>>> Any idea ?
>>>  
>>>  
>>> Groet,
>>> Jaap Pinkster +31630530191
>>> NOB member: # 9011509
>>> Instr. # 4516
>>> Duikvereniging Platax 
>>>  
>>>  
>>> From: Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org>> 
>>> Sent: 22 January 2020 18:29
>>> To: divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>
>>> Subject: Re: cloud password
>>>  
>>> You can reset your password here: https://cloud.subsurface-divelog.org/passwordreset <https://cloud.subsurface-divelog.org/passwordreset>
>>> 
>>> 
>>> 
>>>> On Jan 21, 2020, at 4:10 AM, <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>> wrote:
>>>>  
>>>> Just discovered Subsurface programma, works fine, looks good,
>>>> After creating cloud account, with this email address, I got a pincode, however I forgot the used password, could you reset that for me ?
>>>> Thnks in advance,
>>>>  
>>>> Groet,Regards,
>>>> Jaap Pinkster +31630530191
>>>> NOB member: # 9011509
>>>> Instr. # 4516
>>>> Duikvereniging Platax 
>>>  
>> 
>>  
> 
>  

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