cloud password

divemasterjaap at ziggo.nl divemasterjaap at ziggo.nl
Mon Jan 27 11:28:15 PST 2020


These are the logfiles as requested, hope it will help !

 

 

 

Groet,

Jaap Pinkster +31630530191

NOB member: # 9011509

Instr. # 4516

Duikvereniging Platax 

 

 

From: Dirk Hohndel <dirk at hohndel.org> 
Sent: 27 January 2020 20:07
To: divemasterjaap at ziggo.nl
Cc: Subsurface Mailing List <subsurface at subsurface-divelog.org>
Subject: Re: cloud password

 

Your responses are rather terse which makes it harder to debug this remotely...

 

So let's try this.

Start Subsurface anew (if it's running, quit, restart).

Click on 'Open cloud opslag'

Quit Subsurface

again, send the two log files.

 

Hopefully this will give us more information.

 

Clearly there is an issue where we need to improve the user experience as not getting a useful error reported to the user is the key problem here.

 

/D





On Jan 27, 2020, at 10:49 AM, Divemasterjaap at ziggo.nl <mailto:Divemasterjaap at ziggo.nl>  <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> > wrote:

 

I see a split second a message or so (too fast to read) and then nothing 



Jaap Pinkster / DivemasterJaap

0630530191

NOB member: # 9011509

Instr. # 4516

´┐╝Duikvereniging Platax ´┐╝

BlueMail voor Android <http://www.bluemail.me/r?b=15776>  downloaden 

Op 27 jan. 2020, om 19:37, Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org> > schreef:

This looks like you aren't even correctly logged into the cloud. What happens if you click on 'Open cloud opslag'?

/D

 On Jan 27, 2020, at 10:12 AM, <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> > <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> > wrote:
 
 This is the screen I see.
 When I start SSF then Cloudopslag online is selectable, after done that (vinked on) .
 Selecting open cloudopslag, nothing happens, but Cloudopslag online is greyed out, see att.
  
 Groet,
 Jaap Pinkster +31630530191
 NOB member: # 9011509
 Instr. # 4516
 Duikvereniging Platax 
  
  
 From: Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org>  <mailto:dirk at hohndel.org>> 
 Sent: 27 January 2020 18:48
 To: divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>  <mailto:divemasterjaap at ziggo.nl>
 Cc: Subsurface Mailing List <subsurface at subsurface-divelog.org <mailto:subsurface at subsurface-divelog.org>  <mailto:subsurface at subsurface-divelog.org>>
 Subject: Re: cloud password
  
 Under the File menu (sorry, not sure what that's called in the Dutch localization) there should be an entry to ensure that the cloud storage is actually online (I think that's "Cloud opslag online")
 Is that checked?
  
 /D
 
 

 On Jan 27, 2020, at 3:47 AM, <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>  <mailto:divemasterjaap at ziggo.nl>> <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl>  <mailto:divemasterjaap at ziggo.nl>> wrote:
  
 Now, I first imported a new file (from divinglog), and tried to store it at the cloud.
 On the screen I saw a message saying that a local cache was created.
 But I cannot load the dive log file from the cloud.:-(
  
  
 Groet,
 Jaap Pinkster +31630530191
 NOB member: # 9011509
 Instr. # 4516

 

This looks like you aren't even correctly logged into the cloud. What happens if you click on 'Open cloud opslag'?

 

/D





On Jan 27, 2020, at 10:12 AM, <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> > <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> > wrote:

 

This is the screen I see.

 

When I start SSF then Cloudopslag online is selectable, after done that (vinked on) .

 

Selecting open cloudopslag, nothing happens, but Cloudopslag online is greyed out, see att.

 

 

 

Groet,

 

Jaap Pinkster +31630530191

 

NOB member: # 9011509

 

Instr. # 4516

 

Duikvereniging Platax 

 

 

 

From: Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org> > 
Sent: 27 January 2020 18:48
To: divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> 
Cc: Subsurface Mailing List <subsurface at subsurface-divelog.org <mailto:subsurface at subsurface-divelog.org> >
Subject: Re: cloud password

 

 

Under the File menu (sorry, not sure what that's called in the Dutch localization) there should be an entry to ensure that the cloud storage is actually online (I think that's "Cloud opslag online")

 

Is that checked?

 

 

/D

 

 

 

On Jan 27, 2020, at 3:47 AM, <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> > <divemasterjaap at ziggo.nl <mailto:divemasterjaap at ziggo.nl> > wrote:

 

 

Now, I first imported a new file (from divinglog), and tried to store it at the cloud.

 

On the screen I saw a message saying that a local cache was created.

 

But I cannot load the dive log file from the cloud.:-(

 

 

 

Groet,

 

Jaap Pinkster +31630530191

 

NOB member: # 9011509

 

Instr. # 4516

 



 

 

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