Missing dive from cloud

[Dirk Hohndel]

> On Oct 17, 2020, at 5:47 AM, tormento wrote:
> 
> I have these 2 dives I imported from Perdix AI on iPhone by BT but I can’t see them on desktop.
> 
> Any idea how to “debug” the thing to help you to help me? :)
> 
> My account on cloud is acquisti at gennari.biz <mailto:acquisti at gennari.biz>
Side note, that information isn’t relevant for anyone but me, and I will not access cloud data unless I get explicit permission FROM that email address.

> I can’t understand if it is iOS Subsurface that did not upload or the desktop version that doesn’t download. I tried a clean installation of desktop version on another PC and I correctly download all the dives but those two last ones.

Well, on the iPhone, when you do a manual sync to the cloud and then open the menu, what’s the status that is shown below your email address? That will tell you what Subsurface-mobile thinks that happened.

Next, you can point your web browser at https://cloud.subsurface-divelog.org <https://cloud.subsurface-divelog.org/> and log in with the same credentials and see what is in cloud storage (this is almost always correct - we had a few annoying bugs in the past where it turned out that while the cloud data itself was correct, the HTML rendering wasn’t… but it the dives are there, then you know they are in cloud storage… it’s the other direction that isn’t always 100% accurate)

Finally, what does Subsurface on Windows tell you after you opened cloud storage? Do you get any warnings or errors?

Let me know how I can help

/D
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