Perdix

[techdiver1 at virgilio.it]

Good morning

tks for your prompt reply.  I'm facing same problems also with Subsurface cloud (android). In any case I try again . Cross our fingers !!!

I'll keep you informed. Cross our fingers !!!

Tks

Giorgio


>     Il 29/11/2021 00:14 Dirk Hohndel <dirk at hohndel.org> ha scritto:
> 
> 
>     Either of the two could be the correct answer - the installer does need to be run as admin (and it should ask for those permissions if not granted). And you cannot run it if Subsurface.exe is already running.
> 
>     As for the import problems from the Perdix - yeah, that tends to be a problem on Windows. It often works, and then doesn't.
>     The only way that seems to usually work to fix this is to un-pair your Perdix from Windows. Re-pair it (from the Windows Bluetooth settings). Try again.
>     And often people have to repeat that process several times.
>     Generally what is much easier and more reliable is to use Subsurface Cloud to connect to a mobile device (Android or iOS) and download from the Perdix there. That seems to work far better than on Windows.
> 
>     /D
> 
>         > >         On Nov 28, 2021, at 4:01 AM, Martin de Weger via subsurface <subsurface at subsurface-divelog.org mailto:subsurface at subsurface-divelog.org > wrote:
> >         Or shutdown subsurface before updating. It seems it is still running during the update process. 
> > 
> > 
> >         Martin de Weger 
> > 
> > 
> >             > > > Op 28 nov. 2021 om 12:49 heeft Chirana Gheorghita Eugeniu Theodor via subsurface <subsurface at subsurface-divelog.org mailto:subsurface at subsurface-divelog.org > het volgende geschreven:
> > > 
> > > 
> > >         > > 
> >             > > >             run installer as Administrator?
> > > 
> > >             On Sun, Nov 28, 2021, 11:42 techdiver1--- via subsurface <subsurface at subsurface-divelog.org mailto:subsurface at subsurface-divelog.org > wrote:
> > > 
> > >                 > > > >                 Sorry, you're right !! I try to explain the problem (sorry for my English!) -
> > > > 
> > > >                 Operating system window 10.
> > > > 
> > > >                 Subsurface vers 4.9.7
> > > > 
> > > >                 I was able to download  dives until November – (I had to try several times but in the end I was able to download them). Lately I can't.  Error message says "error importing dive data" -
> > > > 
> > > >                 I tried to update program through your site but impossible  (see  photo enclosed)
> > > > 
> > > >                 Thanks for your collaboration
> > > > 
> > > >                 Giorgio
> > > > 
> > > >                     > > > > >                     Il 26/11/2021 19:04 Dirk Hohndel <dirk at hohndel.org mailto:dirk at hohndel.org > ha scritto:
> > > > > 
> > > > > 
> > > > > 
> > > > >                     You will admit that your email is a little sparse on detail… which makes it really hard to help you.
> > > > > 
> > > > >                     - which OS are you on? Try to be reasonably specific - maybe include a version?
> > > > >                     - which app are you using? Subsurface? Subsurface-mobile?
> > > > >                     - which EXACT version number?
> > > > >                     - how did you install it? From our website? From an app store? Compiled it yourself?
> > > > > 
> > > > >                     The phrasing implies that in the past this has worked? If that’s true, then what has changed? Did you maybe upgrade your Mac to macOS 12?
> > > > > 
> > > > >                     /D
> > > > > 
> > > > > 
> > > > >                         > > > > > > On Nov 26, 2021, at 09:50, techdiver1--- via subsurface <subsurface at subsurface-divelog.org mailto:subsurface at subsurface-divelog.org > wrote:
> > > > > > 
> > > > > > 
> > > > > >                     > > > > > 
> > > > >                         > > > > > > 
> > > > > >                         Good morning
> > > > > > 
> > > > > >                         Good morning
> > > > > >                         lately i have faced a problem, i can no longer download dives from my perdix. 
> > > > > >                         Error is: "error importing dive data"
> > > > > >                          Thank you for your assistance
> > > > > > 
> > > > > >                         Giorgio
> > > > > > 
> > > > > > 
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> > > > > > 
> > > > > >                     > > > > > 
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> >     > 
> 
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