<html><head></head><body><div style="color:#000; background-color:#fff; font-family:Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_ym19_1_1492980626338_3277"><span>Thanks guys for your help.</span></div><div id="yui_3_16_0_ym19_1_1492980626338_3277" dir="ltr"><span>I've checked settings, contacts, I've rebooted but it still doesn't work...</span></div><div id="yui_3_16_0_ym19_1_1492980626338_3277" dir="ltr"><span id="yui_3_16_0_ym19_1_1492980626338_3396">Well, as I said, it's not such big deal...</span></div><div id="yui_3_16_0_ym19_1_1492980626338_3277" dir="ltr"><span>Thanks again,</span></div><div id="yui_3_16_0_ym19_1_1492980626338_3277" dir="ltr"><span>Raphaël</span></div><div></div><div id="yui_3_16_0_ym19_1_1492980626338_3305"> </div><div class="signature" id="yui_3_16_0_ym19_1_1492980626338_3334">_______________________ <div id="yui_3_16_0_ym19_1_1492980626338_3333"><br></div><div id="yui_3_16_0_ym19_1_1492980626338_3347">Raphaël Sané </div><div id="yui_3_16_0_ym19_1_1492980626338_3346">Rue Haute </div><div id="yui_3_16_0_ym19_1_1492980626338_3335">F-04300 MANE </div><div id="yui_3_16_0_ym19_1_1492980626338_3345">Tel. : 0033 (0)9 81 33 33 53 </div><div id="yui_3_16_0_ym19_1_1492980626338_3371">Cel. : 0033 (0)6 67 39 22 89</div></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1492980626338_3336"><br><br></div><div class="yahoo_quoted" id="yui_3_16_0_ym19_1_1492980626338_3340" style="display: block;"> <div style="font-family: Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" id="yui_3_16_0_ym19_1_1492980626338_3339"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" id="yui_3_16_0_ym19_1_1492980626338_3338"> <div dir="ltr" id="yui_3_16_0_ym19_1_1492980626338_3337"> <font size="2" face="Arial" id="yui_3_16_0_ym19_1_1492980626338_3344"> <hr size="1" id="yui_3_16_0_ym19_1_1492980626338_3401"> <b><span style="font-weight:bold;">De :</span></b> Dirk Hohndel <dirk@hohndel.org><br> <b><span style="font-weight: bold;">À :</span></b> Anton Lundin <glance@acc.umu.se> <br><b><span style="font-weight: bold;">Cc :</span></b> Raph <rufluflu@yahoo.fr>; "subsurface@subsurface-divelog.org" <subsurface@subsurface-divelog.org><br> <b><span style="font-weight: bold;">Envoyé le :</span></b> Dimanche 23 avril 2017 22h31<br> <b><span style="font-weight: bold;">Objet :</span></b> Re: Probleme to download dive log<br> </font> </div> <div class="y_msg_container" id="yui_3_16_0_ym19_1_1492980626338_3342"><br><div dir="ltr" id="yui_3_16_0_ym19_1_1492980626338_3341"><br clear="none">> On Apr 23, 2017, at 1:22 PM, Anton Lundin <<a shape="rect" ymailto="mailto:glance@acc.umu.se" href="mailto:glance@acc.umu.se">glance@acc.umu.se</a>> wrote:<br clear="none">> <br clear="none">> On 22 April, 2017 - Raph wrote:<br clear="none">> <br clear="none">>> Hi,<br clear="none">>> I am Raphaël from France, and I have some problem to recover the dive log from<br clear="none">>> my computer.<br clear="none">>> The computer is a Nemo Wide from Mares.<br clear="none">>> When I try to download my dive log, a box open indicating "Unable to open the<br clear="none">>> computer due to lack of permission" (in French: "privilèges insuffisant pour<br clear="none">>> ouvrir le périphérique COM15 Mares").<br clear="none">>> I thouroughly read your instructions and FAQ regarding how to download dive log<br clear="none">>> (including Appendix A & B) but was unable to solve the problem.<br clear="none">>> It's not so much a big deal since I download my log with Dive organizer from<br clear="none">>> Mares and then I export the dives and import them in Subsurface, but, well...<br clear="none">>> why doing complicated when it can be done simply?!<br clear="none">>> So, sorry to bother you with this guys but... could you help me please?<br clear="none">>> So far, I only have 10 dives in my computer.<br clear="none">>> Thanks for your answer,<br clear="none">>> Raphaël<br clear="none">>> PS: sorry but I can't find the file subsurface.bin, even when I clicck on the<br clear="none">>> option "show the hidden files"...!<br clear="none">>> <br clear="none">> <br clear="none">> When reading the log file, It says that the dive computer doesn't answer<br clear="none">> to the commands sent to it.<br clear="none">> <br clear="none">> It's hard to say why, especially when it works with Dive organizer.<br clear="none">> <br clear="none">> I'd suggest you double check the contacts and settings.<br clear="none"><br clear="none">Also, I vaguely remember that there's a way to open COM ports exclusively<br clear="none">on Windows and that sometimes the vendor dive software leaves the port in<br clear="none">a "locked" state. So it may be worth a) making sure that no vendor software<br clear="none">is still running and b) maybe even reboot.<div class="yqt1556235068" id="yqtfd23125"><br clear="none"><br clear="none">/D</div></div><br><br></div> </div> </div> </div></div></body></html>