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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap: break-word;-webkit-nbsp-mode: space;-webkit-line-break: after-white-space'><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>My apology! I thought your name on the message was Dick . . . now I see it is Dirk! Didn’t have my good computer glasses on . . . <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Adobe Gothic Std B","sans-serif";color:#17365D'>Dave Norton<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dirk Hohndel [mailto:dirk@hohndel.org] <br><b>Sent:</b> Sunday, August 05, 2018 5:37 PM<br><b>To:</b> subsurface List; davephx@cox.net<br><b>Subject:</b> Fwd: RE: Contact for HELP!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>No idea. Can someone else try to help him?<br><br>And yeah, I realize, I'm often a bit of an ass, but calling me a Dick seems a bit rude...<br><br>/D<o:p></o:p></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dave Norton <Davephx@cox.net><br><b>Sent:</b> August 5, 2018 5:09:29 PM PDT<br><b>To:</b> 'Dirk Hohndel' <dirk@hohndel.org><br><b>Subject:</b> RE: Contact for HELP!<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks Dick, but . . . . <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I’ve turned off everything I can find in Windows that would block software installs and it still will not install. It downloads just fine, but will not install. All I get is a series of error messages . . . I don’t get announcements so don’t know anything about the User Forum. . . <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Everything worked fine on the current version I have but now the software will not recognize the Cobalt and it insists on a COM3 connection . . . . all the Cobalt has is a USB connection so how to I overcome that? Atomic tech support has always recommended your software over theirs and of course, I have about 200 dives all logged nicely . . . . but can’t seem to add more.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Suggestions?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Adobe Gothic Std B","sans-serif";color:#17365D'>Dave Norton<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dirk Hohndel [mailto:dirk@hohndel.org] <br><b>Sent:</b> Sunday, August 05, 2018 2:16 PM<br><b>To:</b> Dave Norton<br><b>Cc:</b> Subsurface Mailing List<br><b>Subject:</b> Re: Contact for HELP!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dave,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I'm sorry our software is "<span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'> </span><b><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:red'>VERY</span></b><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:red'> </span><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>frustrating</span>" <o:p></o:p></p></div><div><p class=MsoNormal>I have no idea why Windows is blocking the download, you'll have to disable whatever tool does that - this isn't something that we control.<o:p></o:p></p></div><div><p class=MsoNormal>Every announcement of Subsurface contains a link to our User Forum - not sure why you think that's hard to find.<o:p></o:p></p></div><div><p class=MsoNormal>As to why the Cobalt 2 isn't recognized anymore, also hard to guess without more information. Did this work with 4.7.6 in the past? If yes, then this isn't caused by Subsurface. If it was with a previous version of Subsurface, then consider going back to that version to see if it still works.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>/D<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>On Aug 5, 2018, at 1:59 PM, Dave Norton <<a href="mailto:Davephx@cox.net">Davephx@cox.net</a>> wrote:<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>Guys,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>I’ve got V.4.7.6 and have tried to download the new version and it consistently FAILS! Windows is blocking it for security issues with the certificate or something. I also have NO interest in signing up for GitHub or whatever that is – all I want to do is download the latest software version and download dives from my computer! My current version of the software has hundreds of dives in it already but . . . the software refuses to recognize my same Atomic Cobalt 2 that put many of the dives there! It also insists on a COM3 connection – the Cobalt ONLY has a USB connection.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>Please tell me how I can get the software update AND how to get the software to recognize my Cobalt again! Finding your contact information is nearly impossible on your site – please make it easier! This is<span class=apple-converted-space> </span></span><b><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:red'>VERY</span></b><span class=apple-converted-space><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:red'> </span></span><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>frustrating . . . .<span class=apple-converted-space> </span></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#0070C0'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Adobe Gothic Std B","sans-serif";color:#17365D'>Dave Norton</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>subsurface mailing list<br></span><a href="mailto:subsurface@subsurface-divelog.org"><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:purple'>subsurface@subsurface-divelog.org</span></a><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'><br></span><a href="http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface"><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:purple'>http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface</span></a><o:p></o:p></p></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><br>-- <br>From my phone<o:p></o:p></p></div></body></html>