<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">It's hard for me to provide individual support for every user, so I'm copying the developer list in order for other developer to be able to comment as well.<div class=""><br class=""></div><div class="">This looks like an issue with creating the local cache of the cloud storage on your computer.</div><div class=""><br class=""></div><div class="">Can you run Subsurface from a terminal, replicate the error, capture the output, and send this to us?</div><div class=""><br class=""></div><div class="">Thanks</div><div class=""><br class=""></div><div class="">/D<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jan 25, 2020, at 1:13 AM, <<a href="mailto:divemasterjaap@ziggo.nl" class="">divemasterjaap@ziggo.nl</a>> <<a href="mailto:divemasterjaap@ziggo.nl" class="">divemasterjaap@ziggo.nl</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Hi, Thnks for support, unfortunately I still have problems with saving/opening the divelogfile from the cloud.<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">See att.<span class="Apple-converted-space"> </span><o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">1 , after saving the file I get the error as shown in “save error ssrf”<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">2 , while opening the file I get the error as shown in “open error ssrf”<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Any idea ?<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" style="font-size: 10.5pt;" class="">Groet,</span><span lang="NL" style="font-size: 12pt;" class=""><o:p class=""></o:p></span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" style="font-size: 10.5pt;" class="">Jaap Pinkster +31630530191</span><span lang="NL" style="" class=""><o:p class=""></o:p></span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" style="font-size: 10.5pt;" class="">NOB member: # </span><span lang="NL" style="font-size: 9pt; font-family: "Helvetica Neue", serif;" class="">9011509</span><span lang="NL" style="" class=""><o:p class=""></o:p></span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" style="font-size: 9pt; font-family: "Helvetica Neue", serif;" class="">Instr. # 4516</span><span lang="NL" style="" class=""><o:p class=""></o:p></span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" class=""><img id="_x0000_i1028" style="" class="" apple-inline="yes" src="cid:image003.png@01D5D368.13E0B250"><span style="" class="">Duikvereniging Platax<span class="Apple-converted-space"> </span></span><img id="_x0000_i1027" style="" class="" apple-inline="yes" src="cid:image004.jpg@01D5D368.13E0B250"><o:p class=""></o:p></span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" style="" class=""><o:p class=""> </o:p></span></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" class=""><o:p class=""> </o:p></span></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0cm 0cm;" class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>Dirk Hohndel <<a href="mailto:dirk@hohndel.org" style="color: blue; text-decoration: underline;" class="">dirk@hohndel.org</a>><span class="Apple-converted-space"> </span><br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>22 January 2020 18:29<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span><a href="mailto:divemasterjaap@ziggo.nl" style="color: blue; text-decoration: underline;" class="">divemasterjaap@ziggo.nl</a><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: cloud password<o:p class=""></o:p></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">You can reset your password here: <a href="https://cloud.subsurface-divelog.org/passwordreset" style="color: blue; text-decoration: underline;" class="">https://cloud.subsurface-divelog.org/passwordreset</a><o:p class=""></o:p></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><br class=""><br class=""><o:p class=""></o:p></div><blockquote style="margin-top: 5pt; margin-bottom: 5pt;" class="" type="cite"><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">On Jan 21, 2020, at 4:10 AM, <<a href="mailto:divemasterjaap@ziggo.nl" style="color: blue; text-decoration: underline;" class="">divemasterjaap@ziggo.nl</a>> <<a href="mailto:divemasterjaap@ziggo.nl" style="color: blue; text-decoration: underline;" class="">divemasterjaap@ziggo.nl</a>> wrote:<o:p class=""></o:p></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Just discovered Subsurface programma, works fine, looks good,<o:p class=""></o:p></div></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">After creating cloud account, with this email address, I got a pincode, however I forgot the used password, could you reset that for me ?<o:p class=""></o:p></div></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Thnks in advance,<o:p class=""></o:p></div></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10.5pt;" class="">Groet,Regards,</span><o:p class=""></o:p></div></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" style="font-size: 10.5pt;" class="">Jaap Pinkster +31630530191</span><o:p class=""></o:p></div></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" style="font-size: 10.5pt;" class="">NOB member: # </span><span lang="NL" style="font-size: 9pt; font-family: "Helvetica Neue", serif;" class="">9011509</span><o:p class=""></o:p></div></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" style="font-size: 9pt; font-family: "Helvetica Neue", serif;" class="">Instr. # 4516</span><o:p class=""></o:p></div></div><div class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="NL" class=""><img border="0" id="Picture_x0020_1" style="" class="" apple-inline="yes" src="cid:image005.png@01D5D368.13E0B250">Duikvereniging Platax<span class="apple-converted-space"> </span><img border="0" id="Picture_x0020_2" style="" class="" apple-inline="yes" src="cid:image006.jpg@01D5D368.13E0B250"></span><o:p class=""></o:p></div></div></div></blockquote></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div></div></div><img style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="" apple-inline="yes" id="9E2ABE6C-2D0D-40ED-AD9D-505ED1AACD47" src="cid:560C73C3-0613-4157-A1C6-134204837D0B"><img style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="" apple-inline="yes" id="C0A31BE9-4F55-4DA7-9726-E7E16C4931B8" src="cid:34335E5F-75D0-4A7A-957E-1B2A03930F73"></div></blockquote></div><br class=""></div></body></html>