<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Helvetica Neue";
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.apple-converted-space
{mso-style-name:apple-converted-space;}
span.EmailStyle21
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Now, I first imported a new file (from divinglog), and tried to store it at the cloud.<o:p></o:p></p><p class=MsoNormal>On the screen I saw a message saying that a local cache was created.<o:p></o:p></p><p class=MsoNormal>But I cannot load the dive log file from the cloud.:-(<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span lang=NL style='font-size:10.5pt;color:black'>Groet,</span><span lang=NL style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=NL style='font-size:10.5pt;color:black'>Jaap Pinkster +31630530191</span><span lang=NL style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=NL style='font-size:10.5pt;color:black'>NOB member: # </span><span lang=NL style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:black'>9011509</span><span lang=NL style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=NL style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:black'>Instr. # 4516</span><span lang=NL style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=NL><img width=39 height=35 style='width:.4047in;height:.363in' id="Picture_x0020_7" src="cid:image006.png@01D5D50F.ED110900"><span style='color:black'>Duikvereniging Platax </span><img width=39 height=39 style='width:.4047in;height:.4047in' id="Picture_x0020_8" src="cid:image007.jpg@01D5D50F.ED110900"><o:p></o:p></span></p><p class=MsoNormal><span lang=NL style='color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=NL><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b>From:</b> divemasterjaap@ziggo.nl <divemasterjaap@ziggo.nl> <br><b>Sent:</b> 27 January 2020 12:34<br><b>To:</b> 'Dirk Hohndel' <dirk@hohndel.org><br><b>Cc:</b> 'Subsurface Mailing List' <subsurface@subsurface-divelog.org><br><b>Subject:</b> RE: cloud password<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here are the requested files attached.<o:p></o:p></p><p class=MsoNormal>Hope will do !<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:10.5pt;color:black'>Groet,</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'>Jaap Pinkster +31630530191</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'>NOB member: # </span><span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:black'>9011509</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:black'>Instr. # 4516</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=NL><img width=39 height=35 style='width:.4047in;height:.363in' id="Picture_x0020_9" src="cid:image009.png@01D5D50F.ED110900"></span><span style='color:black'>Duikvereniging Platax </span><span lang=NL><img width=39 height=39 style='width:.4047in;height:.4047in' id="Picture_x0020_10" src="cid:image011.jpg@01D5D50F.ED110900"></span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b>From:</b> Dirk Hohndel <<a href="mailto:dirk@hohndel.org">dirk@hohndel.org</a>> <br><b>Sent:</b> 27 January 2020 00:35<br><b>To:</b> <a href="mailto:divemasterjaap@ziggo.nl">divemasterjaap@ziggo.nl</a><br><b>Cc:</b> Subsurface Mailing List <<a href="mailto:subsurface@subsurface-divelog.org">subsurface@subsurface-divelog.org</a>><br><b>Subject:</b> Re: cloud password<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>On Windows you can do the following:<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>- start Subsurface, try synchronizing with the cloud (i.e., reproduce the error)<o:p></o:p></p></div><div><p class=MsoNormal>- quit Subsurface<o:p></o:p></p></div><div><p class=MsoNormal>- find two files subsurface_out.log and subsurface_err.log in AppData\Roaming\Subsurface\<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Attach these to files to a response to this message<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>/D<o:p></o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>On Jan 26, 2020, at 2:17 AM, <a href="mailto:divemasterjaap@ziggo.nl">divemasterjaap@ziggo.nl</a> wrote:<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>Not really now what you mean with “run from a terminal”<o:p></o:p></p></div><div><p class=MsoNormal>Tried a lot of things, deleting subsurface, restart windows, create new log file.<o:p></o:p></p></div><div><p class=MsoNormal>Nothing helps, keeps the same problem.<o:p></o:p></p></div><div><p class=MsoNormal>Trying to connect with cloud, successful. Synchronizing gives error.<o:p></o:p></p></div><div><p class=MsoNormal>On my android, subsurface deleted, installed again, connection cloud successful, reading dives successful.<o:p></o:p></p></div><div><p class=MsoNormal>So “only” on my desktop (W10) it fails synchronizing.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><p class=MsoNormal><span lang=NL style='font-size:10.5pt'>Groet,</span><span lang=NL><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=NL style='font-size:10.5pt'>Jaap Pinkster +31630530191</span><span lang=NL><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=NL style='font-size:10.5pt'>NOB member: # </span><span lang=NL style='font-size:9.0pt;font-family:"Helvetica Neue",serif'>9011509</span><span lang=NL><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=NL style='font-size:9.0pt;font-family:"Helvetica Neue",serif'>Instr. # 4516</span><span lang=NL><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=NL><img border=0 width=68 height=61 style='width:.7083in;height:.6369in' id="Picture_x0020_3" src="cid:image014.png@01D5D50F.38A375C0"></span><span lang=NL>Duikvereniging Platax<span class=apple-converted-space> </span><img border=0 width=68 height=68 style='width:.7083in;height:.7083in' id="Picture_x0020_4" src="cid:image012.jpg@01D5D50F.38A375C0"><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=NL> <o:p></o:p></span></p></div></div><div><p class=MsoNormal><span lang=NL> <o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><div><p class=MsoNormal><b>From:</b><span class=apple-converted-space> </span>Dirk Hohndel <<a href="mailto:dirk@hohndel.org">dirk@hohndel.org</a>><span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>26 January 2020 01:58<br><b>To:</b><span class=apple-converted-space> </span><a href="mailto:divemasterjaap@ziggo.nl">divemasterjaap@ziggo.nl</a>; Subsurface Mailing List <<a href="mailto:subsurface@subsurface-divelog.org">subsurface@subsurface-divelog.org</a>><br><b>Subject:</b><span class=apple-converted-space> </span>Re: cloud password<o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>It's hard for me to provide individual support for every user, so I'm copying the developer list in order for other developer to be able to comment as well.<o:p></o:p></p></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal>This looks like an issue with creating the local cache of the cloud storage on your computer.<o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal>Can you run Subsurface from a terminal, replicate the error, capture the output, and send this to us?<o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal>Thanks<o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal>/D<o:p></o:p></p></div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br><o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal>On Jan 25, 2020, at 1:13 AM, <<a href="mailto:divemasterjaap@ziggo.nl">divemasterjaap@ziggo.nl</a>> <<a href="mailto:divemasterjaap@ziggo.nl">divemasterjaap@ziggo.nl</a>> wrote:<o:p></o:p></p></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><div><p class=MsoNormal>Hi, Thnks for support, unfortunately I still have problems with saving/opening the divelogfile from the cloud.<o:p></o:p></p></div></div><div><div><p class=MsoNormal>See att.<span class=apple-converted-space> </span><o:p></o:p></p></div></div><div><div><p class=MsoNormal>1 , after saving the file I get the error as shown in “save error ssrf”<o:p></o:p></p></div></div><div><div><p class=MsoNormal>2 , while opening the file I get the error as shown in “open error ssrf”<o:p></o:p></p></div></div><div><div><p class=MsoNormal>Any idea ?<o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><div><p class=MsoNormal><span style='font-size:10.5pt'>Groet,</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.5pt'>Jaap Pinkster +31630530191</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:10.5pt'>NOB member: # </span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'>9011509</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Times New Roman",serif'>Instr. # 4516</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span lang=NL><img border=0 width=68 height=61 style='width:.7083in;height:.6369in' id="Picture_x0020_5" src="cid:image014.png@01D5D50F.38A375C0"></span>Duikvereniging Platax<span class=apple-converted-space> </span><span lang=NL><img border=0 width=68 height=68 style='width:.7083in;height:.7083in' id="Picture_x0020_6" src="cid:image012.jpg@01D5D50F.38A375C0"></span><o:p></o:p></p></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><div><div><p class=MsoNormal><b>From:</b><span class=apple-converted-space> </span>Dirk Hohndel <<a href="mailto:dirk@hohndel.org">dirk@hohndel.org</a>><span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>22 January 2020 18:29<br><b>To:</b><span class=apple-converted-space> </span><a href="mailto:divemasterjaap@ziggo.nl">divemasterjaap@ziggo.nl</a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: cloud password<o:p></o:p></p></div></div></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><div><p class=MsoNormal>You can reset your password here: <a href="https://cloud.subsurface-divelog.org/passwordreset">https://cloud.subsurface-divelog.org/passwordreset</a><o:p></o:p></p></div></div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br><br><o:p></o:p></p></div></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal>On Jan 21, 2020, at 4:10 AM, <<a href="mailto:divemasterjaap@ziggo.nl">divemasterjaap@ziggo.nl</a>> <<a href="mailto:divemasterjaap@ziggo.nl">divemasterjaap@ziggo.nl</a>> wrote:<o:p></o:p></p></div></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><div><div><p class=MsoNormal>Just discovered Subsurface programma, works fine, looks good,<o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal>After creating cloud account, with this email address, I got a pincode, however I forgot the used password, could you reset that for me ?<o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal>Thnks in advance,<o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:10.5pt'>Groet,Regards,</span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span lang=NL style='font-size:10.5pt'>Jaap Pinkster +31630530191</span><span lang=NL><o:p></o:p></span></p></div></div></div><div><div><div><p class=MsoNormal><span lang=NL style='font-size:10.5pt'>NOB member: # </span><span lang=NL style='font-size:9.0pt;font-family:"Times New Roman",serif'>9011509</span><span lang=NL><o:p></o:p></span></p></div></div></div><div><div><div><p class=MsoNormal><span lang=NL style='font-size:9.0pt;font-family:"Times New Roman",serif'>Instr. # 4516</span><span lang=NL><o:p></o:p></span></p></div></div></div><div><div><div><p class=MsoNormal><span lang=NL><img border=0 width=68 height=61 style='width:.7083in;height:.6369in' id="Picture_x0020_1" src="cid:image014.png@01D5D50F.38A375C0" alt="cid:image014.png@01D5D50F.38A375C0"></span><span lang=NL>Duikvereniging Platax<span class=apple-converted-space> </span><img border=0 width=68 height=68 style='width:.7083in;height:.7083in' id="Picture_x0020_2" src="cid:image012.jpg@01D5D50F.38A375C0" alt="cid:image012.jpg@01D5D50F.38A375C0"><o:p></o:p></span></p></div></div></div></div></blockquote></div><div><div><p class=MsoNormal><span lang=NL> <o:p></o:p></span></p></div></div></div><div><p class=MsoNormal><img border=0 width=640 height=169 style='width:6.6666in;height:1.7619in' id="_x0039_E2ABE6C-2D0D-40ED-AD9D-505ED1AACD47" src="cid:image015.png@01D5D50F.38A375C0" alt="cid:image015.png@01D5D50F.38A375C0"><img border=0 width=640 height=379 style='width:6.6666in;height:3.9464in' id=C0A31BE9-4F55-4DA7-9726-E7E16C4931B8 src="cid:image016.png@01D5D50F.38A375C0" alt="cid:image016.png@01D5D50F.38A375C0"><o:p></o:p></p></div></div></blockquote></div><div><p class=MsoNormal> <o:p></o:p></p></div></div></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>