<html><head><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">There are a number of reasons why this might be happening.<div class="">One is of course that you made a typo when you entered the email and password on the Android device.</div><div class=""><br class=""></div><div class="">I do see that you are using a different email address for your Subsurface Cloud account compared to the one you sent this email from - could that be the confusion?</div><div class=""><br class=""></div><div class="">Anyway, the best way for me to see what's going on is if you can try to connect to the cloud on your Android device and then go to Help->Support in Subsurface-mobile and send me an email including the logs (that support alias goes to me).</div><div class=""><br class=""></div><div class="">Thanks</div><div class=""><br class=""></div><div class="">/D<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jan 4, 2022, at 2:46 PM, JM FRANCES via subsurface <<a href="mailto:subsurface@subsurface-divelog.org" class="">subsurface@subsurface-divelog.org</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Bonjour<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Je n'arrive plus a me connecter au cloud avec mon telephone.<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">J'ai un message "Couple e-mail / mot de passe incorrect" alors que je parvient a me connecter avec subsurvafe pour windows et aussi directement avec le navigateur.<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Bien a vous<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Hello<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">I can not connect to the cloud with my phone Android.<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">I have a message 'incorrect email / passwoord pair" while i manage to log in with subsurface for windows and also directly whith the browser.<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Kind regards<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class=""><o:p class=""> </o:p></span></div></div></div></blockquote></div><br class=""></div></body></html>