<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr">I observed this issue since something like mid-November. My last synchronized dive where the app was working was Nov 11 2021.</div><div dir="ltr"><br></div><div dir="ltr">I realized while opening the MacOS 5.0.5 that the cloud sync was also in error (red banner on bottom).</div><div dir="ltr">I just proceeded to many tries and it looks now better on the Mac.</div><div dir="ltr">Additional observation, I can see 250 dives synchronized on my Mac (top window bar) but 247 in the dive list and only 248 on my iPhone main screen before the freeze. The issue might be around the dive #246 or #247.</div><div dir="ltr">They come from the Suunto DM5 database in xml.</div><div dir="ltr"><br></div><div dir="ltr">Ok for me for you to proceed the proposed side load. My business life is to solve IT bugs, so I perfectly understand your motivation to located where that issue comes from :)</div><div dir="ltr"><br></div><div dir="ltr">Julien</div><div dir="ltr"><br><blockquote type="cite">Le 31 janv. 2022 à 20:00, Dirk Hohndel <dirk@hohndel.org> a écrit :<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><meta http-equiv="Content-Type" content="text/html; charset=utf-8">Thanks for that video. So even the 'waiting circle' isn't updating - which means the code is somewhere in an infinite loop. Do you know when last this worked for you? It would be easy for me to try and undo recent changes on the server.<div class=""><br class=""></div><div class="">Come to think of it... would you give me permission to access your cloud storage data for a test? The idea would be for me to try to open the mobile app with your cloud storage data (I don't need access to your credentials for that - I would sideload the dive data into an app to test this)</div><div class=""><br class=""></div><div class="">/D <br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jan 31, 2022, at 9:59 AM, Julien Zimmermann wrote:</div><br class="Apple-interchange-newline"><div class=""><meta http-equiv="content-type" content="text/html; charset=utf-8" class=""><div dir="auto" class=""><div dir="ltr" class="">Thanks Dirk,</div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">The app quickly starts and stays not responding until it is killed.</div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">Here is the short screen recording.</div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">Same behavior if I uninstall and reinstall. Looks like my cloud profile contains something wrong somewhere but I haven’t additional logs on my side.</div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class=""></div></div><br class=""><meta http-equiv="content-type" content="text/html; charset=utf-8" class=""><div dir="auto" class=""><div dir="ltr" class=""><br class=""></div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">Regards</div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">Julien</div><div dir="ltr" class=""><br class=""><blockquote type="cite" class="">Le 31 janv. 2022 à 17:28, Dirk Hohndel <<a href="mailto:dirk@hohndel.org" class="">dirk@hohndel.org</a>> a écrit :<br class=""><br class=""></blockquote></div><blockquote type="cite" class=""><div dir="ltr" class=""><meta http-equiv="Content-Type" content="text/html; charset=us-ascii" class="">This is the first such report that I see. And unfortunately the screen shot below gives us very little to work with.<div class="">It's possible that indeed the app is getting stuck while trying to create the full text index (but that does seem somewhat unlikely that you'd be the only person who is affected by this).</div><div class="">And it could also be that it is one of the next steps that are causing this issue.</div><div class="">How long are you waiting for this to finish, i.e., how long does the app hang on this screen?</div><div class=""><br class=""></div><div class="">/D<br class=""><div class=""><br class=""><blockquote type="cite" class=""><div class="">On Jan 31, 2022, at 7:01 AM, Julien Zimmermann via subsurface <<a href="mailto:subsurface@subsurface-divelog.org" class="">subsurface@subsurface-divelog.org</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="">Hello,<br class=""><br class="">I am experiencing a big issue with subsurface.<br class="">Since the last mobile update, my app got stuck (after creating full index) and frozen on the main screen as soon I am activating the cloud sync.<br class=""><br class="">Here is a screenshot.<br class=""><br class="">Any ideas to resolve ?<br class=""><br class=""><div class=""><image0.png></div><br class="">_______________________________________________<br class=""></div></div></blockquote></div><br class=""></div></div></blockquote></div></div></blockquote></div><br class=""></div></div></blockquote></body></html>