Frequent cloud storage authentication errors with Subsurface 4.5.6 (desktop)

[Adric Norris]

Recently took a cross-country dive trip, and had a chance to test a bit
more. Sadly, I seem to be able to reproduce the issue *very* reliably...
multiple Subsurface cloud accounts, multiple platforms (Linux, Mac, and
Windows), and several different home networks and underlying ISPs (none of
which exhibit any problems with other applications). Nothing makes any
difference... the problem occurs effectively every time.

I'm honestly surprised that no one else seems to be encountering this
behaviour. From what I can see it occurs with virtually any attempt to save
when using cloud storage, regardless of network quality and latency.

On Tue, Jul 12, 2016 at 8:25 PM, Adric Norris <landstander668 at gmail.com>
wrote:

> Is anyone else frequently seeing the following error when saving changes?
>
> Authentication to cloud storage failed.
> Cannot sync with cloud server, working with offline copy.
>
>
> While this sometimes seems to be legitimate, often the error is displayed
> even though the changes appear to have been saved successfully. For example
> I'll change the Notes text for a recent dive and save (File -> Save), which
> triggers the error. I then look it up my dives on
> https://cloud.subsurface-divelog.org, and (frequently, but not always)
> find that the changed text is indeed present. Attempting to save multiple
> times in a row or choosing "Save to cloud storage" will sometimes complete
> without error, but it's very inconsistent.
>
> This has been going on for awhile but I'd been assuming it was an issue
> with my home network, or notebook installation... I'm running Ubuntu 16.04
> (Xenial), with Subsurface installed from the PPA. However I recently
> upgraded Subsurface (from either 4.5.2 or 4.5.3, IIRC) on my sister's
> macbook while we were visiting family, and she encountered the same stream
> of errors when saving her first new dive... we ended up trying to save
> about 4 times, before being confident all was well. Since the notebook, OS,
> and network were all different, I now believe this to be a more general
> issue.
>
> Any idea how I can help to troubleshooting the issue? I'm happy to do
> whatever I can, but am not really sure where to begin.
>
> Thanx!
>
> --
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>



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