"creating commit failed" Error

[Moetaz Thabet]

Quick update …… as a last resort i uninstalled subsurface and deleted all related folders from the windows pc. Reinstalled it and used “ open cloud storage” - everything synced and seems to be working fine now.

thanks again for your help
Moetaz
> On Aug 30, 2022, at 4:51 PM, Dirk Hohndel <dirk at hohndel.org> wrote:
> 
> I see no error in the log files.
> Did you get the "creating commit failed" error again on screen?
> 
> The meta data on the cloud server implies that you successfully updated cloud storage from Subsurface 4.9.3 (that is seriously old, btw) earlier today, but no attempt to write from a Windows system.
> 
> /D
> 
>> On Aug 30, 2022, at 7:42 AM, Moetaz wrote:
>> 
>> Thank you.
>> 
>> Attached are the log files.
>> 
>> 
>> 
>> On Tue, Aug 30, 2022 at 3:32 PM Dirk Hohndel <dirk at hohndel.org <mailto:dirk at hohndel.org>> wrote:
>> From our FAQ:
>> 
>> Where do I find the log files on Windows?
>> 
>> The logs are in C:\Users\Home\AppData\Roaming\Subsurface in the two files subsurface_out.log and subsurface_err.log
>> 
>> 
>> Please exit Subsurface, restart the app, then replicate the error, then exit the app again.
>> Now please attach those two files to a response to this message
>> 
>> /D
>> 
>>> On Aug 30, 2022, at 1:13 AM, Moetaz wrote:
>>> 
>>> 
>>> Which OS are you running: Running Windows 10
>>> Which version ("latest" is not really useful when someone looks at this in three months): Subsurface 5.0.9
>>> What are you doing when you see the error: trying to save to cloud after i updated my latest dives
>>> Is that the complete error or are you paraphrasing / quoting part of the issue?  This is the exact error message that appears in a red bar at the bottom of the screen "creating commit failed "
>>> Do you have a log file that shows the issue? How cani locate this file ?
>>> Subsurface 5.0.9
>>> Windows 10
>> 
>> <subsurface_out.log><subsurface_err.log>
> 

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